THE BPM FESTIVAL: EASTER EDITION CR 2024: TICKETING FAQs, WILL CALL AND T&Cs
TICKETING FAQs
WHERE CAN I BUY MY FESTIVAL PASS/TICKET?
Festival passes (wristbands) and single-day tickets will be available to purchase via Starticket.cr. Festival passes/ single-day tickets will also be available for purchase (subject to availability) at the BPM box office in Tamarindo.
It is advised to purchase your festival passes/tickets in advance as prices will increase with each tier, are available while supplies last and prices will be higher at the box office in Tamarindo.
WHAT TYPE OF FESTIVAL PASSES/TICKETS DO YOU OFFER?
There are 2 types of general admission entry accreditations for our Easter Edition 2024:
- A 3-Day Festival Pass is valid for the entire event which takes place from March 28th-30th, 2024. The 3-Day Festival Pass increases in price with each tier however the validity is the same for any 3-Day Festival Pass.
- The Single-Day Ticket is valid only for the day that is stated on your ticket. There are Single-Day Tickets for March 28th, March 29th and March 30th. The Single-Day Ticket increases in price with each tier. However, the validity is the same and will be honored for the date that is stated on your ticket.
HOW CAN I PICK UP MY WRISTBAND?
Please have a government photo issued ID and confirmation at Will Call. Name on both
confirmation/ticket and ID must match in order to retrieve your wristband.
CAN A FRIEND PICK UP MY WRISTBAND FOR ME?
No, only the person whose name is on the confirmation/ticket can pick up the wristband.
CAN I GIVE MY WRISTBAND TO A FRIEND?
No, any evidence of a wristband being tampered with will be refused entry and could lead to confiscation of the wristband.
CAN I GET MY WRISTBAND REPLACED?
No, The BPM Festival is not responsible for replacing a wristband in the event of damage, loss, theft, etc.
CAN I BUY MY WRISTBAND FROM A “FRIEND”/SCALPER/3RD PARTY AND CAN I VERIFY IF THE PASS/ TICKET IS VALID?
No, The BPM Festival holds the right to refuse customer service to anyone who buys from a 3rd party/scalper.
ADDITIONAL INFORMATION: UPON ENTRY AND DURING THE EVENT
The BPM Festival reserves the right to refuse entry or remove anyone from the event whose behavior is unruly or illegal in any manner. Any evidence of fraud, theft or illegal activity, the person will be removed and passes/ tickets will be voided and no refunds will be issued under any circumstances.
WHAT ARE THE ACCEPTED METHODS OF PAYMENT FOR THE FESTIVAL PASSES/TICKETS?
Starticket accepts all major credit cards and debit cards. Also Paypal and Crypto Currency is available based on the purchase amount. The available payment options are made clear as you go through the check-out process.
For more information or questions, please contact Starticket at soporte@starticket.cr or via Starticket WhatsApp linked on their website.
T&Cs
- Entry for 18yrs and older.
- Valid government-issued ID will be required to retrieve your purchase.
- Everyone is subject to search upon entry to the venue.
- Lineup/ set times are subject to change. No refund will be offered in case of lineup/set time changes.
- Festival wristbands are to be worn at all times during the event.
- Festival wristbands are not transferable.
- Festival wristbands will be voided if they are visibly tampered with or removed.
- ALL SALES ARE FINAL. No refund, exchanges and/or transfers will be honored.
- Each person is allowed to purchase a maximum of four (4) passes/tickets at any given time. If more passes/tickets are purchased by one person, the tickets will be canceled.
- Festival passes/tickets purchased through a 3rd party/scalper will not be honored by The BPM Festival and/or Starticket under any circumstances.
- There will be no Customer Support for festival pass/ticket holders who purchased through a 3rd party/scalper. The original purchaser will not be eligible for a refund, exchange or transfer.
- The original purchaser of the Festival Pass/ Ticket must be present at Will Call with a valid government-issued photo ID (Passport, Driver’s License and/or Residence Card). If the name on the Festival Pass/Ticket does not match with the name on the government-issued photo ID, the Festival Pass/Ticket will not be issued and no refunds will be honored.
- The BPM Festival holds the right to cancel any order without previous notification if fraudulent activity is detected.
- The BPM Festival is not responsible for any Festival Pass/Ticket and/or wristband that is lost, damaged or stolen.
- Once a purchase has been made on Ticketstar.cr, the customer will receive a payment confirmation email and an e-ticket shortly after on a separate email. If you do not see your order confirmation and/or email with the e-ticket, please check your Spam/Junk folder. The BPM Festival will not refund any order that was sent and received correctly but not checked thoroughly by the customer. It’s the responsibility of the customer to check their own email account for the email confirmation and/or email with the e-ticket.
- For any technical issues with the website including problems with payments, confirmations and/or e-tickets, please contact Ticketstar at soporte@starticket.cr or via Starticket WhatsApp linked on their website.
- Once a purchase is completed with Ticketstar, the customer is agreeing to all the T&Cs of The BPM Festival.
