INFO & FAQ

GENERAL INFO

  • 18 & older
  • Rain or shine
  • Festival wristband must be worn at all times

 

  • Wristbands void if tampered or removed
  • Lineup / set times subject to change
  • Everyone subject to search upon entry

NORMS OF CONDUCT

As per the municipality of Solidaridad in Quintana Roo: Every tourist deserves the best of experience while visiting Playa del Carmen. For the pleasure and safety of all, the following behavior is PROHIBITED:
  • Consumption of alcoholic beverages in public areas.
  • Possessing, consuming, buying or distributing drugs is prohibited.
  • Swimming under the influence of alcohol or drugs.
  • Driving under the influence of alcohol and drugs.
  • Sleeping under the influence of alcohol or drugs in public areas.
  • Urinating or defecating in public area.
  • Abusive, foul or disruptive language or obscene gestures.
  • Any behavior disturbing or obstructing the order or interfering with the audience enjoyment of events.
  • Inappropriate public display of affection (PDA)
  • Throw trash on public areas and/or beaches
Please Note: These behaviors are regulated and may result in arrest and fines by the Mexican authorities.

EMERGENCY NUMBERS

Ambulance & Emergency Free Call: 911
Police: 984 873 4000
Fire: 984 879 3670
Public Security: 984 877 3340
Red Cross: 984 873 1233
Tourist police: 984 877 3340

Medical Doctor

Exclusively serving tourist in your hotel suite or condo.
Fluent in Spanish, English, and French. Dr. Bernardo Diaz +52 1 984 745 0294 www.playadoctor.com

Hospitals

Hospiten Riviera Maya +52 984 803 1002
Lote 1 Manzana 30, Playacar Fase II, Av Balamcanché, Playacar, 77710 Playa del Carmen, Quintana Roo ‎ www.hospiten.com

CostaMed

+52 984 803 7777
Carr. Federal, MZ 285, LT 7, entre 27 y 23, Edificio Progreso, 77712 Playa del Carmen, Q.R., Mexico www.costamed.com.mx Billing & Insurance: http://costamed.com.mx/welcome/patient-services/billing-and-insurance/

Hospital San Carlos Riviera Maya

+52 984 859 3313 Carretera Federal, Mza 155 Calle 20 ejido sur, Entre calle 20 y 22 norte, 77712 Playa del Carmen, Quintana Roo, Mexico www.hospital-sancarlos.com.mx

PLEASE NOTE: medical fees payable upon receipt, insurance reimbursement in your home country where applicable. Your home medical program may not provide payment for medical services outside your home country. Obtaining adequate medical/travel insurance, including air ambulance coverage, and consulting a physician or travel medicine specialist six to eight weeks prior to your trip to determine health risks and necessary vaccinations is recommended. Be prepared to pay for medical care yourself and seek an insurance refund when you return home, as many medical facilities will not deal directly with insurance companies. Pharmacies, called ‘Farmacias’, are well stocked; however, prescription and over-the-counter medications may have minor differences from those you obtain at home. Traveller’s diarrhea is the main health risk for tourists. Unless you’re in a hotel with a water purification system you trust, avoid tap water (use bottled water to brush your teeth), ice cubes, raw fruits and vegetables washed in tap water.

NEAREST FOREIGN REPRESENTATION

American Consular Agency 

"The Palapa"
Calle 1 Sur, entre Avenida 15 y Avenida 20
77710 Playa del Carmen, Q. Roo
TEL: (+52) 984-873-0303
EMAIL: conagencyplayadelc@state.gov
WEBSITE: merida.usconsulate.gov
OFFICE HOURS: 09.00-13.00
HEAD OF MISSION: Heather Andersen, Consular Agent

Canadian Consular Agency 

Plaza Paraíso Caribe, Modulo C, Planta 2
Oficina C21 - 24
Av. 10 Sur entre Calle 3 y 5 Sur, M-35, Lote 1
Colonia Centro
77710 Playa del Carmen, Quintana Ro
TEL (+52) 984-803-2411
EMAIL: crmen@international.gc.ca
OFFICE HOURS: 09.00-13.00
HEAD OF MISSION: Mr Leon Raymond Lajeunesse, Consular Agent

Italian Honorary Consulate 

Avenida 10
Col. Centro
Playa del Carmen (Solidaridad), Q.R
TEL: (+52) 984-803-4714
EMAIL: consolato.pdcarmen@esteri.it
OFFICE HOURS: 09.00-13.00
HEAD OF MISSION: Andrea Sabbia, Honorary Consulate

French Honorary Consulate 

Bureau 23, Plaza Antigua
Av 10 - Colonia Aviacion
Playa del Carmen
Mexico
TEL: (+52) 984-112-3472
EMAIL: consulatpdc@hotmail.com
OFFICE HOURS: 09.00-13.00
HEAD OF MISSION: Carine Gebelin Sanchez, Honorary Consulate

 

VENUE DOS AND DON'TS

  • OK Backpacks (medium)
  • OK Hats
  • OK Sun Block
  • OK Lighters
  • OK Cell Phones
  • OK Sunglasses
  • OK Dancing Shoes
  • OK Cigarettes
  • OK Small Beach Towel
  • OK Umbrellas
  • OK Fanny Packs
  • OK Film Cameras (Non-Pro)
  • OK Digital Cameras (Non-Professional, no removable lenses)
  • NO Instruments
  • NO Knives / Weapons Etc.
  • NO Chains / Chain Wallets
  • NO Fireworks / Explosives
  • NO Drugs / Drug Paraphernalia
  • NO Outside Food & Beverages
  • NO Bota Bags
  • NO Tents
  • NO Refunds, Exchanges, Cancellations or Transfers
  • NO Chairs
  • NO Video Cameras
  • NO Audio Recording Devices
  • NO Professional Cameras
  • NO Pets
  • GENERAL QUESTIONS

    When does The BPM Festival take place?
    The 2017 edition will take place January 6-15, 2017 in Playa del Carmen, Mexico.


    What is the minimum age to attend the festival?
    The minimum age for entry is 18.

     

    Where do the day and night parties take place?
    Day parties take place at varied oceanfront beach clubs in Playa del Carmen.
    Blue Parrot Beach Club
    Canibal Royal
    Martina Beach Club
    Wah Wah Beach Club

    Night parties happen at the following clubs in downtown Playa:
    Blue Parrot
    Jungle
    La Santanera
    Salsanera
    Tribeca


    How hot will it get in the day and how cold will it get at night?
    CLICK HERE for Playa Del Carmen Valley 10 day Weather forecast information. 
    CLICK HERE to see what the "average" weather is like in Playa Del Carmen all year long.

     
    How will I know what artist is playing what day?
    Check for the day-by-day event schedule on our website here and via our BPM mobile app (available for iOS/Android)
     
    Is re-entry allowed?
    Only valid festival pass holders will be allowed re-entry to events.
     
    Can I work at The BPM Festival, even as a volunteer?
    You can send an email to info@thebpmfestival.com and if there is a position available you may be contacted. 

    Where can I get BPM merch?
    Pop Up Stores in Martina Beach & The Jungle. Merch is also available on the official BPM online store at: www.thebpmfestivalstore.com 

    Festival Day Hours: January 6th - 15th / 10am - 9pm 

    Pre Festival Hours: December 1st - January 5th / 12pm - 6pm 
    Post Festival Hours: January 16th - 31st / 12pm - 6pm 

    BPM Pop Ups: Pop Up Stores in all daytime venues, as well as in the jungle venue. 

    Can I use tickets/wristbands/The BPM Festival name to promote my website/product/event?
    No. The BPM Festival trademarks, intellectual property, tickets and wristbands may NOT be used for advertising, promotions, contests, sweepstakes or any commercial purpose. The only exception is for the festival's official sponsors (and even they need formal written authorization from the festival's producers).
     
    What else can I do while in Playa Del Carmen?
    Nearby attractions:
    ·       Xelha (pronounced Shell-ha)
    ·       Xelha is an ecological park that boasts a vast array of land and water activities to intensify the Mayan Riviera experience. Swim with dolphins, scuba dive, kayak, snorkel, see Mayan cenotes or just go to the beach -- Xelha is merely a 30 mile drive south of Playa del Carmen.
    ·       Tulum - Mayan Ruins
    ·       Akumal - natural bay to swim with turtles
    ·       Archaeological Sites: Tulum, Coba, Chichen Itzá.
    ·       Water Sports
    ·       For information and reservations: Barrakuda Mexico
    ·       Check out www.playamayanews.com
     
    What airport should we fly into?
    Cancun and Cozumel International Airports are the closest to Playa del Carmen. Cancun is located 45 minutes North on Highway 307, and Cozumel is the island across from Playa, just a 40 minutes ferry trip away.
                
    How do I get to Playa Del Carmen from CUN airport?
    You can reach Playa del Carmen from the Airport by taxi, rented car, shared shuttles or ADO bus. After picking up your luggage, compare and check the different options. ADO buses depart from Terminal 2 approximately every hour. Confirm schedules before departing.

    CLICK HERE to schedule a transfer.

    Do I need a visa to come to Mexico?
    CLICK HERE for a list of countries that do NOT need a visa to enter Mexico.

    TICKETING QUESTIONS

    Where can I buy wristbands/tickets?
    Multi day festival passes and single event tickets are on sale at www.thebpmfestival.com/tickets
     
    In Playa Del Carmen, you can buy tickets at the BPM Box Office set in downtown Playa during the festival, or at the venue door (subject to availability). 
     
    Where do I pick up will call tickets?
    The BPM Festival Box Office, 32nd Street & Cozumel Street (between the beach & 1st avenue). 

    Pre-Festival Operating Hours: Monday, January 2, 2017 (1pm - 8pm) 
    Tuesday, January 3 - Wednesday, January 4, 2017 (12pm - 8pm)
    Thursday, January 5, 2017 (10am - 12am)

    Days of Festival: January 6-15, 2017 (10am - 2am).  Last Day of Festival: Jan 15 (10am-8pm)

    Will single event tickets be available?
    Available at www.thebpmfestival.com/tickets  
     
    What are the different ticket options and what are the benefits of getting a Festival Pass (wristband)?

    Single event tickets
    Valid for one party, no re-entry.
    10-day Festival Pass (Wristband): Valid January 6-15, 2017  
    Includes entry to all 75+ events, re-entry, line bypass, guaranteed entry (subject to venue legal capacity), discounts at 125+ local stores, restaurants, tour companies and businesses, first choice to reserve VIP tables/booths at venues.
     7-day Festival Pass (Wristband): Valid January 9-15, 2017
    Includes entry to all during this time frame events, re-entry, line bypass, guaranteed entry (subject to venue legal capacity), discounts at 125+ local stores, restaurants, tour companies and businesses, first choice to reserve VIP tables/booths at venues.
     3-day Opening Weekend Festival Pass (Wristband): Valid January 6-8, 2017
    Includes entry to all during this time frame, re-entry, line bypass, guaranteed entry (subject to venue legal capacity), discounts at 125+ local stores, restaurants, tour companies and businesses, first choice to reserve VIP tables/booths at venues.
    3-day Closing Weekend Festival Pass (Wristband): Valid January 13-15, 2017
    Includes entry to all during this time frame, re-entry, line bypass, guaranteed entry (subject to venue legal capacity), discounts at 125+ local stores, restaurants, tour companies and businesses, first choice to reserve VIP tables/booths at venues.

    Can I pick any 7 days with the 7-day Festival Pass (Wristband)? 
    No, dates for multi day wristbands are for set date-ranges:
    3-days OPENING WEEKEND (January 6-8, 2017)
    3-days CLOSING WEEKEND (January 13-15, 2017)
    7-days (January 9-15, 2017)
    10-days (January 6-15, 2017)
     
    Can I buy tickets at the door?
    Subject to availability.
     
    Can I buy a ticket with a credit card that is not mine?
    No
     
    What do I need to claim my wristband / tickets if bought online?
    Please bring valid government official ID, credit card used to purchase and confirmation email. 
     
    Can I change the name on the ticket?
    No

    Can I give my festival pass to a friend? 
    No, this is strictly prohibited. The BPM Festival staff and security reserve the right to confiscate any festival pass which appears to be tampered with. 

    The BPM Festival is not responsible for your festival pass or ticket is lost, damaged, or stolen. 

    I purchased my festival pass, but didn’t receive a confirmation email. What do I do? 
    Contact: info@thebpmfestival.com  *Please provide your full name as listed on order, and last 4 digits of your credit card used to purchase. 

    I purchased my tickets, I didn’t receive my confirmation email / downloadable file. What do I do?
    Contact: info@thebpmfestival.com *Please provide your full name as listed on order, and last 4 digits of your credit card used to purchase. 

    Can somebody else pick up my will call order?
    No. The purchaser MUST be the one to pick up and present a valid government ID, credit card used to purchase, and email confirmation. NO EXCEPTIONS. 

    Are there group VIP packages available?
    For more information or to book your VIP table in advance, please contact: ralf@thebpmfestival.com
     
    *The BPM Festival reserves the right to sell the bed/table if you are not present to attend to your table within the timeframes outlined to you at the time of booking.
     
    Are there package deals for The BPM Festival? (Flights/tickets/accommodation) or do I have to book this all separately?
    Tickets must be bought separately but The BPM Festival travel portal is powered by Orbitz.com to offer the absolute best prices for flights and hotels for traveling to Playa del Carmen, and will refund the difference for users who find a lower price. By booking through the festival, users can find the best, most direct flights available, see how far each hotel is from all the main festival venues, and utilize a travel portal help section that includes all the need-to-knows about traveling to Mexico.

     

    I bought tickets from a “friend”/scalper/3rd party, how can I verify this pass will work?
    DO NOT buy tickets from a 3rd party/Scalper. There will be NO CUSTOMER SERVICE, authentication or guaranteed support for passes purchased from a third party/scalper.


    *The BPM Festival reserves the right to refuse entry or eject anyone whose behavior is unruly or illegal in nature.

    ADDITIONAL HELPFUL INFORMATION

    BANKING INFORMATION

    The main banks are:
    -Bancomer (tel 01-800-228-2728),
    -Banorte (tel 984-879-3610),
    -HSBC (tel 984-873-1536)
    -Scotiabank Inverlat (tel 984-873-1996).
    ATMs generally accept Visa and MasterCard and dispense Mexican pesos. Be quick removing your card otherwise the machine may keep it.

    What are the banking hours?
    Bancomer branches are open Mon-Fri 8:30am-4pm.
    Banorte branch on Ave Norte is open Mon-Fri 9am-6pm and Sat 10am-2pm.
    Scotiabank Inverlat branches are open Mon-Fri 9am-5pm and Sat 10am-3pm, except the location at Ave 10 Norte, which is closed on Sat.

    Please note: In order to exchange money at the bank you need to present yourself with a valid passport. 

    I have a medical prescription, can I bring it to Mexico?
    It shouldn’t pose a problem, however we recommend you keep a copy of the Dr’s written prescription(s) with you

    Do venues accept international credit cards? Are there ATMs at the beach clubs?
    Yes. We recommend that you contact your bank and set a travel notice on the credit card(s) you plan to use while traveling prior to travel.  You must also always present valid identification to use a credit card, which the venues will require a copy of.

    EMERGENCY PHONE NUMBERS FOR CREDIT CARDS

    American Express: lost or stolen card, 1-336-393-1111 (call collect) 
    MasterCard: 1-800-307-7309
    Visa: 1-410-581-9994 (call collect)
    Western Union: Banamex, 01-800-800-3930; HSBC, 984-873-0064 and 984-873-1536

    DEPARTURE TAX

    All visitors must pay a departure tax of about US$13 and a tourism tax of about $8.50 USD. It is usually included in your airfare, so check in advance. If it is not, you must pay it in cash at the airport.

    TAXES

    A 16% value-added tax (VAT), called IVA (impuesto de valor agregado), is included in most goods and services, and added additional to hotel bills. A 2% hotel tax is also added to most room bills.
    Upon departure, international tourists can receive a refund on the VAT they paid on merchandise by presenting their receipts (valued at a minimum of 1,200 pesos) to customs for verification.

    TELECOMMUNICATIONS

    The country code for Mexico is +52 and the area code for Playa del Carmen is 984. Local Playa phone numbers have seven digits while local numbers in some major cities, such as Mexico City, have eight digits. For national directory assistance dial 040 and for the national long distance operator dial 020. To make a long distance call from a public phone dial 090. To place an international call dial 00 + country code + area code + local number. To make a local call within Playa just dial the seven digit number. To call a Mexican cell phone number dial 044 + area code + local number. To call long distance within Mexico dial 01 + area code + local number.

    Telefonos de Mexico (Telmex) is the country’s national telecommunications company. Public pay phones do not accept coins. Prepaid Multifon cards, which allow you to make local and long distance calls from any public telephone, as well as offering prepaid Internet access, are available at Telmex stores (tel 01-800-123-0101) and authorized dealers, such as newsstands and convenience stores, displaying the Multifon logo. Insert the card into the slot, press ‘abc’ to switch the instructions to English, and follow the voice prompts. Telmex/Ladatel phone booths offer the best rates for making long distance calls. Rates are extremely high when using credit cards, hotel phones, or when making collect calls.

    Not all US and Canadian toll-free 800 numbers work in Mexico. If you’re willing to pay the regular phone rate dial 001-880 instead of 1-800, 001-881 instead of 1-888, 001-882 instead of 1-877 and 001-883 instead of 1-866.

    Cellular service is available all over Mexico. Check with your service provider to see if they have a roaming agreement with a company in Mexico.


    Is there a lost and found?
    There is at most BPM venues, as well as BPM Box Office and BPM Store. Speak to a manager.

    10 Days. 375+ Artists. 1 Magical Journey.
    January 6th - 15th 2017 • Playa Del Carmen
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    brought to you in participation by
    ©2015 THE BPM FESTIVAL / THE BPM FESTIVAL S. DE R.L. DE C.V.  |  Site by spaz media