2021 TICKETING & REFUND POLICY

 

Due to the ongoing situation regarding international travel restrictions and other factors that may prevent you from attending the event, The BPM Festival has updated its ticketing and refund policy for those purchasing multi-day festival passes from Xtixs for The BPM Festival: Costa Rica 2021 in Tamarindo, Costa Rica from March 3-7th, 2021. 

 

If a multi-day festival pass purchaser is unable to attend The BPM Festival: Costa Rica 2021, purchasers have three available options:

 

  1. Credit: Purchasers may rollover their multi-day festival pass to the next edition of The BPM Festival: Costa Rica. 
  2. Resale: Purchasers may use their Xtixs account to resell and transfer their multi-day festival pass at the ticket’s face value via Xtixs only. Each resale transaction is subject to Xtixs 2% transaction fee. Please note, purchasers reselling/transferring their festival pass on 3rd party resale sites (Stubhub, TicketSwap etc.) will not be valid as the new purchaser’s name must be printed on the ticket presented at the BPM box office in March.
  3. Refund: Purchasers requesting refunds will be entitled to an 85% refund of the ticket’s face value, excluding Xtixs service charges and associated fees. Refunds will be issued and processed within 30 working days of refund requests. 15% of all multi-day festival passes face value are non-refundable. 
All refund or credit requests must be submitted by 11:59PM ET on February 24, 2021, unless your state, region, or country is removed from the authorized list for international travelers within a week of the event (from February 25 – March 2, 2021). If you are denied entry into Costa Rica from February 25, 2021 due to failure to meet all of Costa Rica’s entry requirements, no refund or credit will be issued. 

 

EVENT POSTPONEMENT

In the case of postponement of The BPM Festival: Costa Rica 2021, multi-day festival pass purchasers will have two available options:
  1. Credit: Purchasers may rollover their festival pass to the next edition of The BPM Festival: Costa Rica.

Refund: Purchasers requesting refunds will be entitled to an 85% refund of the ticket’s face value, excluding Xtixs service charges and associated fees. Refunds will be issued and processed within 30 working days of refund requests. 15% of the face value of all multi-day festival passes are non-refundable.